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YesLMS Support Center

How do I reset my password?

YesLMS Support Member (a human!)
  • Updated

If you log in to YesLMS system using your agency's authentication system, you may need to reset your password using your agency's website. If you request a password reset and the email does not have a password reset link, it will include your email address and the agency that provided you with your password. To change or verify your password, contact the system administrators at your agency.

Notes:

  • A password reset email may take up to five minutes to arrive in your email inbox.
  • If you can log in to YesLMS system  and want to change your password, you may be able to change your password in your User Profile

Email Errors

If you entered your email address and did not receive a password reset email, review the following password tips.

  • Have you typed your email address correctly? Sometimes email addresses can be misspelled.
  • Are you accessing the correct YesLMS system URL? You will not get the reset email if you are trying to reset your password on a site where you are not enrolled.
  • Is your email sponsored by your agency? If your email address is part of a campus firewall system that blocks emails from mass senders, you won't be able to receive the email. Contact your agency's IT department for assistance.
  • Are you the owner of your email address? If your email address is owned by someone else and you can't receive email for that address, you won't be able to get the reset email. Contact the owner of the email address for assistance.

 

STEP BY STEP

1. In a new browser window, open to the YesLMS system login page.

2. Click the Forgot Password? button.

 

Forgot Password link screenshot with arrow pointing to link

 

Enter email address on reset password screenshot

Note: If your login screen does not show the password reset link, contact your agency for assistance.

The system will request you to enter your email address and after a few minutes, you should receive an email with further instructions to reset your password. 

Note: If the Reset My Password email is not in your Inbox, check your Spam folder.

3. Return to your email account and sign in. Open the Reset My Password email.

4. Type in a new password and then confirm that password by typing it again.

5. Click the Update Password button.

6. Log in to YesLMS system with your email and new password.

Review the password requirements.

 

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